FAQ

HOW LONG WILL IT TAKE MY ORDER TO BE SHIPPED?
  • Orders processing time is 3-4 business days, but can be ready sooner, once shipped you will be provided a tracking number where you can follow your package.

CAN I COLOR THIS HAIR?
  • Yes, you can color your hair. all our hair can be bleached and color as if your own. Bleach and color is chemical so once you apply, it is no longer unprocessed.

CAN I SHAMPOO THIS HAIR?
  • You are more than welcome to but all our units are shampooed and conditioned before going out.

 

ARE ALL OF YOUR WIGS GLUELESS?

  • Yes, our units can be worn with or without glue because all-out units come with an extra elastic band for extra support.


WHAT SHOULD I DO IF I HAVEN'T RECEIVED MY ORDER?

  • Please allow 3-4 business days to receive your tracking number. If you have not received a tracking number on day 5 please contact us as soon as possible at thevalentinecollection@yahoo.com.


DO YOU OFFER RETURNS OR EXCHANGES?

  • No we do not. We must ensure customer's safety due to the current virus and common sanitary guidelines outline that once you receive your wig unit, closure, or frontal, it CANNOT be returned nor exchanged.
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